Notice to customers in North, Central, and South America
Sections of the United States are under a winter weather warning, which includes the possibility of freezing rain, lower than normal temperatures, or large accumulations of snow. Some regions could lose power, including Texas, where the headquarters of Rigaku Americas and Applied Rigaku Technologies are located. Be advised that staff in the affected areas might be slow to respond. Some employees might be offline and unable to respond to your request.If you need immediate customer service, you can contact us at: 1-888-362-2324.
We appreciate your patience. Any potential disruptions should be over by Tuesday.
Contact Rigaku Service
Rigaku sustains high-quality customer service through personal accountability and professional commitment to you and your analytical or research endeavors using your Rigaku equipment. We do this with expertly trained, regionally located service personnel backed by in-house staff, engineers and scientists.
Note: For sales inquiries, please use this form.
Call our service help desk
- General: +1 888-362-2324 (answered 24/7) [+1 281-362-2300 x 132]
- All EMEA/CIS-based customers: +49 6102 77999 51
- Global EDXRF service for NEX Series Analyzers: +1 512-225-1796
- Handheld Raman and LIBS instruments: +1 833-RIGAKU1
- Global EDXRF Service Support: +1 512-225-1796
Contact us via email:
- General: support@rigaku.com
- Latin America: rla.support@rigaku.com
- General EDXRF service for NEX Series Analyzers: Service-ART@rigaku.com
- All EMEA/CIS-based customers: ServiceEurope@rigaku.com
- Global EDXRF Service Support: service-ART@rigaku.com
- Handheld Raman and LIBS instruments: RAD.support@rigaku.com (24/7 Emergency reachback: Support.reachback@rigaku.com)
- Rigaku Innovative Technologies: RITService@rigaku.com