NEX QC Series support and lifecycle update
Check your maintenance status, reach out for help, and explore long-term planning options.
_picture_2020.06.25.jpg "800x610 NEX QC+ (S in Crude screen)_picture_2020.06.25")
Support timeline
As of April 7, 2026, NEX QC and NEX QC+ analyzers have been officially discontinued. Rigaku will continue to provide support for these instruments for a minimum of seven years. As these systems transition into legacy status, maintaining performance and planning ahead becomes increasingly important. Whether you need immediate support or you are thinking long-term, our team is here to help.
We are here to help
Maintenance or repair scheduling
Application support questions
Training for new or existing users
Planning ahead for upgrades or system transitions
Why check in now?
Sourcing certain parts may become more difficult over time
Early planning and preventative service help avoid downtime
As support tapers, application assistance may be slower or phased out
Your proactive steps help prevent being forced into an urgent upgrade
Ready to get in touch?
Do you need service, application support, or just want to talk through options? Start a conversation with our team.
Get support when and how you need it
Contact Applied Rigaku Technologies anytime at +1-512-225-1796 or fill out the form above.
Minimize downtime with proactive maintenance
Service-ART@rigaku.com
Access expert application advice
AppSupport-ART@rigaku.com
Future-proof your lab and explore upgrade options
Sales-ART@rigaku.com
Considering what’s next?
With the introduction of the NEX QC II Series, the next generation of EDXRF analyzers is now available. Built on the proven foundation of the original NEX QC Series, the new series maintains a simple and user-friendly interface while incorporating several enhancements.
The NEX QC II Series offers:
- Graphene window SDD technology, with an enhanced detector configuration on the NEX QC II+
- Reinforced detector window protection designed for continuous industrial use
- Smaller footprint with built-in printer; no external PC required
- Redesigned touchscreen user interface focused on fast training and easy operation
- Optimized tube-to-sample geometry and new processing electronics
We’re happy to answer questions or help you evaluate options when the time is right.
_picture_2026.02.26.jpg "Rigaku NEX QC II Series, benchtop EDXRF elemental analyzers.")
See NEX QC II Series in action
Frequently asked questions
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Yes. Rigaku provides seven years of standard support from the date of installation, including service, parts, and application assistance.
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Support will continue on a best-effort basis, depending on parts availability. Some components may become more difficult to source over time.
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Yes. Our applications team can assist with troubleshooting, optimization, and adapting methods for new sample types.
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Not at all. Early planning can make any future transition smoother. We’re happy to answer questions or help compare options. Just reach out using the form above or contact us directly.
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If a part is no longer available, our team will help you evaluate next steps, including repair alternatives or system upgrades.
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Complete the form above and indicate your area of interest. A member of our team will follow up promptly and assist with your request. You can also contact us directly at:
Applied Rigaku Technologies: +1-512-225-1796
Service: Service-ART@rigaku.com
Applications: AppSupport-ART@rigaku.com
Sales: Sales-ART@rigaku.com
Have a different question?
Let us know how we can help. Our team is here to support you every step of the way.