We’re here to keep your NEX QC Series analyzer running smoothly
Whether it’s time for routine service, application help, or just a quick check-in, our team at Applied Rigaku Technologies can help.
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Keep everything running as expected
Your NEX QC or NEX QC+ is built for reliability, but like all precision instruments, it benefits from occasional review and upkeep. Keeping your analyzer in top shape also helps avoid unplanned downtime and ensures your results remain reliable and repeatable.
Whether you're a long-time user or have recently started using your system, this is a great opportunity to:
Schedule a maintenance or performance check
Set up a check-in for applications support
Access refresher training sessions for new or existing team members
Why checking-in matters
Extend the life of your analyzer
Reduce risk of downtime
Optimize for new sample types or shifting workflows
Stay connected for future service or planning
Ready to get in touch?
We want to ensure you’re getting the best possible results from your EDXRF system. Start a conversation with our team.
Get support when and how you need it
Contact Applied Rigaku Technologies anytime at +1-512-225-1796 or fill out the form above.
Minimize downtime with proactive maintenance
Service-ART@rigaku.com
Access expert application advice
AppSupport-ART@rigaku.com
Future-proof your lab and explore upgrade options
Sales-ART@rigaku.com
Need a refresher on operating your NEX QC Series analyzer?
Attend one of our training courses to receive hands-on learning. You’ll gain practical skills in calibration, method development, sample preparation, and software operation through direct experience. We also have virtual training options available upon request.
Frequently asked questions
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We recommend scheduling a service appointment if you notice any irregularities or performance issues with your system.
Common indicators include:
- Irregular or inconsistent results
- Software errors or hardware alarms
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Yes. Our application specialists can help adapt your methods or advise on best practices if your workflow has changed or if you’re testing new materials.
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Yes. We maintain a full inventory of parts and consumables, so your system can keep running smoothly without interruption.
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Yes. While NEX QC and NEX QC+ are fully supported products, you can plan ahead when it makes sense for your lab or facility. Whether it’s about expanding capabilities or new needs, we’re here when you are ready.
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Our service team can assist with troubleshooting, parts replacement, or scheduling support as needed. Quick response minimizes downtime and keeps your analyzer up and running.
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Complete the form above and indicate your area of interest. A member of our team will follow up promptly and assist with your request. You can also contact us directly at:
Applied Rigaku Technologies: +1-512-225-1796
Service: Service-ART@rigaku.com
Applications: AppSupport-ART@rigaku.com
Sales: Sales-ART@rigaku.com
Have a different question?
Let us know how we can help. Our team is here to support you every step of the way.