Yes. Although the NEX CG was officially discontinued in July 2021, Rigaku is continuing standard support through October 1, 2028. This includes service, parts, and application support on a best-effort basis.

We will continue to provide assistance with repairs, parts, and applications as long as parts remain available. Key components may become harder to source as time goes on, which may lead to longer service lead times or limited availability.

Yes, but availability is not guaranteed. It depends on the specific part. Some parts may become harder to get as time goes on. Acting now gives you a better chance of accessing genuine parts and efficient repairs.

In that case, our team can help you evaluate next steps, including repair alternatives or planning an upgrade to a newer-generation analyzer like the NEX CG II Series.

Absolutely. Our applications team can review your setup and results to help fine-tune your methods or address specific sample types. Just specify “Application support” when submitting the form.

Not at all. Early planning can make any future transition smoother. We’re happy to answer questions or help compare options. Just reach out using the form above or contact us directly.