Careers at Rigaku

Rigaku Europe SE has a position open for a Field Service Engineer to support our customers in the Semiconductor Metrology Industry. This position will involve the installation, maintenance and repair of Analytical X-ray Equipment, XRR measurement tools, Thin Film measurement tools, Wafer Analyzers, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work within the legal requirements.

LOCATION: Europe, particularly Southern Mainland Europe <2 hours from major airport) and Germany (ideally Frankfurt or Nuremburg area).

Your role:

• Travel to customer locations within Europe and occasionally beyond to install, service, and maintain Rigaku equipment and associated devices (typically 75% of the working week away from home).
• Troubleshoot and repair electronic and mechanical problems with customer equipment.
• Install, upgrade, and maintain system software.
• Troubleshoot issues both on-site and via remote communications.
• Provide customers with phone assistance and remote online support.
• Perform customer training on the alignment and use of their systems.
• Complete and submit service reports for all service work performed.
• Maintain and update customer profiles as changes occur to customer equipment.
• Diagnose and solve mechanical, electrical, and software-related problems involved in product operation.
• Use schematics, wiring diagrams, and verbal and written instructions to install and assemble products.
• Ability to work in a clean room environment.

Your qualifications:

• Ideally, 3+ years of experience in the use/maintenance of semiconductor X-ray systems.
• Degree/PhD in Electronics Engineering or relevant technical subject (or equivalent experience).
• Experience in the maintenance and repair of electronic and mechanical systems.
• Excellent written and verbal communication skills.
• Willingness to travel extensively and be away from home (75%+).
• No restrictions on travel within EMEAI and internationally.
• Full clean driving license.

What we offer:

• Competitive salary depending on experience.
• Company car (subject to location).
• Discretionary bonus (10% of base salary).
• Laptop, cell phone.

Does this sound interesting? Then please send your application to this link: RESE JOBS.

The role of the Rigaku Europe SE (RESE) Technical Coordinator (m/f/d) is to work closely with the different teams within the RESE organisation, directly with customers, and with other third parties. Daily tasks will include the planning of upcoming instrument installations / upgrades and PMs, coordinating unplanned maintenance visits, plus other service  related responsibilities. 

Your role:

Technical Coordinator key responsibilities :

• Coordinate daily service operations to ensure maximum customer satisfaction and optimised Rigaku resource productivity and efficiency with close consideration for business financial overheads and working time legislation, to includes:
  
  • Unscheduled maintenance visits
  • Planned Preventative Maintenance 
  • Installations and Upgrades
  • Pre-installation visits
• Coordinate and assign incoming e-mail service support requests.
• Plan and maintain service resource scheduling and calendars. 
• Maintain regular dialogue with service resources to discuss upcoming work and responsibilities
• Provide weekly reporting to Service Management 
  Escalation outstanding or problem issues
• Internal and external coordination issues

Your qualifications:

• Ideally 3+ years of experience in the use and maintenance of semiconductor X-ray systems.
• Bachelor’s degree or PhD in Electronics Engineering or relevant technical subject (or equivalent experience)
• Experience in the maintenance and repair of electronic and mechanical systems. 
• Excellent written and verbal communication skills. 
• Willingness to travel extensively, being away from home most of the time.
• No restrictions on travel within EMEA (Europe, Middle East, Africa) and internationally. 
• Full clean driving license  

What we offer:

• Competitive salary depending on experience. 
• Company car (subject to location) 
• Discretionary bonus (10% of base salary)
• Laptop, cell phone